Terms of service

Terms of Service

Effective Date: 15 October 2026

Welcome to Lux Leh. These Terms of Service explain the rules for using luxleh.com and buying from us. Please read them before you place an order. When you browse our website or make a purchase, you agree to these terms. If any part does not work for you, please do not use the site.

1. About Lux Leh

Lux Leh is a Pakistan-based women's fashion brand offering South Asian formal wear, with orders delivered to customers in Pakistan and around the world. In these terms, "Lux Leh", "we", "us" and "our" mean the business operating luxleh.com, and "you" means anyone who visits the website or places an order.

Business address: Jhang Road, International Airport, Faisalabad, Punjab 38000, Pakistan.

2. Using Our Website

You may use luxleh.com for lawful purposes only. Please do not misuse the site, try to interfere with how it works, attempt to access areas you are not authorised to see, or submit false information when placing an order. We may restrict or refuse access to anyone who breaks these rules.

3. Products, Colours and Descriptions

We work hard to show our outfits as accurately as possible, including their colours, fabrics and embroidery. Because every screen displays colour differently and our pieces are often handcrafted, small variations between the photos and the finished product are normal. These variations are not considered defects. Details such as accessories and styling props used in photoshoots are not included unless the product description says so.

4. Pricing

All prices are shown on the website at checkout. We may change prices, products and offers at any time without notice, but a change will never affect an order that has already been confirmed. If we find a pricing or listing error, we may cancel the affected order and, where you have already paid, refund the full amount to you.

5. Placing an Order

Your order is placed when you complete checkout, and it is accepted once you receive our order confirmation by email or message. Placing an order is an offer to buy, and we reserve the right to decline or cancel an order in situations such as stock unavailability, incomplete or incorrect delivery details, payment failure, suspected fraud or a technical error. If we cancel an order after payment, you will receive a full refund and we will let you know by email or WhatsApp.

6. Payment

We accept the payment methods shown at checkout. Some orders, especially international orders, custom orders and bridal orders, require full advance payment before we begin processing. By paying, you confirm that you are authorised to use the payment method and that the details you provide are correct. Payments are handled by secure third-party payment providers, and we do not store your full card details.

7. Custom, Made-to-Measure and Bridal Orders

Custom-stitched and bridal pieces are made specially for you. Please check your measurements and design choices carefully before confirming. Once stitching has begun, the order cannot be cancelled and the advance payment is not refundable. Custom and made-to-measure pieces cannot be returned or exchanged, except where the item arrives damaged, defective or different from what you ordered.

8. Shipping and Delivery

We process orders within 1 to 2 business days, and delivery times depend on your location and the courier. Estimated delivery times and shipping charges are listed on our Shipping Policy page. Once your order is dispatched, we send you tracking details by email or WhatsApp. Couriers can face delays beyond our control, such as weather, customs checks or public holidays, and we cannot be held responsible for them, but we will always help you follow up with the courier. International customers are responsible for any customs duties or import taxes charged by their country, unless we have stated otherwise at checkout.

9. Returns, Exchanges and Refunds

You can ask for a return or exchange within 14 days of delivery. Items must be unworn, unwashed and in their original condition with tags and packaging. Sale items, custom pieces, bridal orders and accessories are final sale. Please read our Returns & Refunds Policy for the complete process, and contact us before sending anything back, because parcels sent without approval cannot be accepted.

If your order arrives damaged, defective or incorrect, please contact us within 48 hours of delivery with clear photos, and we will make it right with a replacement or refund.

10. Intellectual Property

Everything on luxleh.com belongs to Lux Leh or is used with permission. This includes our logo, brand name, product photographs, videos, designs, text and website layout. You may not copy, reproduce, distribute or use any of it for commercial purposes without our written permission.

11. Privacy

We respect your privacy and handle your personal information as described in our Privacy Policy. By using our website, you agree to that policy.

12. Third-Party Links and Services

Our website may link to third-party sites and services, such as payment providers, couriers and social media platforms. We do not control these services and are not responsible for their content or practices.

13. Limitation of Liability

We do our best to keep luxleh.com accurate and available, but we do not promise that it will always be free from errors or interruptions. To the fullest extent allowed by law, Lux Leh is not liable for indirect or consequential losses arising from your use of the website or products. Nothing in these terms limits any rights you have under the law that cannot be excluded.

14. Governing Law

These terms are governed by the laws of Pakistan. If a dispute arises, we encourage you to contact us first so that we can try to resolve it in a fair and friendly way.

15. Changes to These Terms

We may update these terms from time to time. The latest version will always be on this page with its effective date. Continued use of the website after an update means you accept the changes.

16. Contact Us

If you have any question about these Terms of Service, our team is happy to help.

Email: online@luxleh.com
Phone / WhatsApp: +92 3183200904
Website: luxleh.com
Support hours: Monday to Saturday
Response time: within 24 to 48 hours